MuniciPay & EscrowCloud – Key Feature Updates (September 2025 Release)

Key Feature Updates

We’re excited to share several new updates coming to our MuniciPay and EscrowCloud products. This article provides a high-level overview of these enhancements. For detailed instructions on using these features, please visit our Help Portal.

MuniciPay Updates

1. Department Management

• “Manage Payment Items” is now Manage Departments.

• You can now manage your departments directly.
  • Edit department names, descriptions, and terms.
  • Apply notices specific to each department.

• Hierarchy & Segmentation:
  • Departments follow a hierarchical structure: parent or individual department levels.
  • You can set separate terms for different types of payments (e.g., real estate vs. sewer).

• Consumer Experience:
  • Visiting a department direct link displays department-specific terms.
  • Department terms appear before adding items to the cart.

• Department Announcements:
  • You can post important notices, rates, instructions, or alerts visible at the start of item selection on your webpage.

EscrowCloud Updates

1. Government Banking Preferences

• Banking details are now masked for security.
• Only government employees with the proper permissions can view or edit full account and routing numbers.

2. EscrowCloud Payers

• Restored profile popovers displaying Government Office contact information.

UI Enhancements

• Consolidated and reorganized tabs on the Manage Accounts pages for both MuniciPay and EscrowCloud products.

For step-by-step instructions and detailed usage guidance, please visit the Help Portal.